Bank statements sent 11 times!

I app**** for credit on 17 December 2021. When I app****, I attached all my statements, payslip and Id to the abc email address. That’s when issues started. From there on, I for no less that 7 calls telling me there were no bank statements. I went on to email them to the abc, 123, as well as 2 personal emails and upload them on the app a total it 11 TIMES!! Today I got a message that my application was rejected because I didn’t attach bank statements.