bank doesnt want to give me access to my money

Item: African Bank
Rating: 1
Author: tawanda M

i travelled in october for a funeral for a month and when i came back my account was closed, no communication was provided via email with a lot of money inside, i have provided the proof of my travel and all other relevant information to get my account open or get my money; sent email to complaints and had calls with the in addition visiting the branch. When you visit the branch they say they cant assist me and their system always down i should call the call centre. The call centre gives me email for complaints and documents and that department refers me to the branch.

the best is to engage lawyers to get this resolved and the lawyer is preparing the document with all the emails and voice recordings

Helpful (0)

Replies (3)

African Bank's replyOfficial

06 May 2025, 10:15

Thanks for speaking up and calling us out. Your account is current blocked due to an overdue compliance update. Your account is current blocked due to an overdue compliance update. please visit your nearest African bank branch with South African proof of residence, a valid work permit and a valid passport for further assistance.
Your African Bank Support Specialist team
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African Bank's reply06 May 2025, 10:15

Official

tawanda M's updateReviewer Update

06 May 2025, 10:52

i have done that and have sent emails for all of this kindly follow the emails on the complaints side so that you can get the entire situation

tawanda M's update06 May 2025, 10:52

Reviewer Update

i have done that and have sent emails for all of this kindly follow the emails on the complaints side so that you can get the entire situation

African Bank's replyOfficial

06 May 2025, 11:25

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

African Bank's reply06 May 2025, 11:25

Official

I noted your earlier post and have provided a response there. Kindly confirm its receipt.