Bank claims no deduction, yet R567. 60 reflects on the bank statement as charges for POS deposit

Regarding my previous post on the money missing from the MyWorld account. I received an SMS this morning that said that the query was closed due to lack of documentation, yet I emailed the bank statement to them on the day they requested it. When I called in to query the SMS, I was told that according to them no money was deducted, yet the bank statement shows that R567.60 was deducted on 13/03/20!!!! How ***********!!!! Does this bank think that we are stupid!!!. This is ****************!!!! and they claim that they were rated the best regarding customer service, yeah, best from the bac**** I am fedup with such incompetence.