AM
Agrement M

1 reviews | Active since Aug 2023

13 Nov 2024, 05:44

*********** bank

@ African bank your very *********** and I'm not going to pay for your foolishness. I was told by your representatives that you fixed the error you had of sending me messages saying that I'm in arrears, yet when I check my statement that I received yesterday is still showing me being in arrears but I have never missed payment, to make it worse today I checked my credit score on clear score , you people submitted wrong information saying that i missed payment. Have I ever missed payment with you ? Even your reps can't find any missing payment. But you want to make my credit history dirty and I have given you enough time I have escalated this .

What your doing is not allowed and yet you can't even fix it because No1 knows what they doing , and yet you want people to trust you. Your organisation clearly does not follow any code of conduct but you still have license to render service's. I'm tired of speaking the same thing and I have you people enough time .

0
Replies (3)
African Bank
African Bank's reply13 Nov 2024, 10:21
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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AM
Agrement M's update13 Nov 2024, 10:58
Reviewer Update
Call you call center twice I being placed on hold and they drop the call , the way that you treat your customers is very bad , I just wasted 30 minutes holding only for the phone to be dropped by your people. I'm going to pay off that loan in Jan I will never ever take any products with African bank
African Bank
African Bank's reply13 Nov 2024, 15:16
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
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