Hellopeter
Share Your Experience
JT
Jacques T

1 reviews | Active since Jun 2021

02 Sept 2023, 09:56

**** Bank

I app**** for a credit card after about two weeks sending and uploading the same documents over and over again i received my card, 2 weeks after that i app**** for a personal loan, its been another 2 weeks of uploading, emailing and whatsapping the same documentation over and over again than they say can read or the salary payments don't make sense one of my payments they made two salary payments which I also sent them the letter they requested from payroll but all these documents were the same documents I sent when app**** for the credit card no problem, its a constant struggle with them as if they don't k ow what to do and the keep requesting the same **** over and over again and than you wait 48 hour s like they sayand just before the 48 hours are up you get an sms stating they need some documnets I think the person reviewing this is either blind or stupid, no other bank you wait so long for anything but African Bank its a constant struggle, when you phone you get some rude asshole on the other side no customer service, you go to a branch the rude they don't greet you they look at you as if they doing you a favour to be there, my opinion African Bank should close their doors really the worst bank I ever had to deal with.

0
Replies (2)
African Bank
African Bank's reply02 Sept 2023, 11:11
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
JT
Jacques T's update05 Sept 2023, 09:37
Reviewer Update
This is so frustrating, I have app**** for a loan on the 29th they tell you 48 hours just before 48 hours are up you get a message they need more documents I have been sending the same documents over and over and over again the same documents that I used to get my credit card, its ****ing ridiculous I have never seen a bank that takes so long to process a loan or anything for that matter, who the **** reviews these things it can only be a person with 33% pass rate or they can't read or write, a ****ing ****** can do a beter job than these people, if I had gone to another bank you would have had same day answers or results African Bank takes ****ing weeks, same with my credit card I waited 2 weeks for them to get the **** processed, unfortunately if you bank with them you struggle to find another bank or loan company that will help you cause the don't see African Bank as a bank, I should probably change banks for the future cause to struggle like with is a ****ing nightmare, when you need quick cash for an emergency don't apply with African Bank cause by the time you get an answer you will be in a grave already, when you phone them the stupid asshole on the other side is ****ing rude and when you loose your cool they cut you off , so no customer service, when you go to a branch they look at you as if you owe them something and you bothering them in their they do **** all and when they do help you they have all kinds of stupid excuses just so that you leave and they don't have to do any effort in helping you so that they can go back to doing **** all, please do not phone cause I'm gonna tell you so much **** the ocean won't wash you clean cause im sick an tired of the stupid excuses, phone when its the CEO of the bank self that phones me, no customer service representative idiot please. SORT OUR **** OUT DO THINGS QUICKER AND BETTER HET COMPONENT PEOPLE OR JUST CLOSE AFRICAN BANK THE **** DOWN.