banged phone on my ear

My account is in arrears when I settled them in cash and still a further 2000.00 was deducted from my account. I called in to fix that. And miss magoro told me that her supervisor will look into the matter and see I she will be able to fix it. I will get feedback tomorrow. When I asked why did it happen in he 1st place she told me it wasn't her and I must let her to do her job. When I asked questions further she hanged doen the phone on my ear. I called back later and got lungelo who tried to assist me and told me to call back later at 1530 for feedback. <br> <br> I do not think we are taken serious as clients by african bank at all. As they talk to us as they please. If this is not sorted as soon as posible am taking it up further