Bad Sevice

Bad Service received from African Bank. My Account was i errears I phone the to get the amount which I had to pay to clear the erears, we did the payment with african bank but now they gave me a statement which still reflect erears and they are refusing to correct it. I ask to update my ICT status to reduce my arears with the amount I Paid they also dont want to do that, they told me they will do with after 14 days and they do in on a monthly basis. But the ICT is reflecting that they last updated in July, I phone them more than 6 times they are not assisting me even wrote 3 emails to them they did not even open them. Dont know what to do any more.