KS
Khomotso S
1 reviews | Active since May 2023
10 Jul 2025, 14:59
Bad service without feedback and communication
I have logged a query to reverse the debicheck debit order which I did not approve. The query was logged on the 2nd of July, I was advised that I will receive feedback in 72 hours. To date I haven't received any feedback.
I always have to call and everytime I call, the agents advise their products without assisting me and I'm always on hold as if I'm not using airtime. Can I have someone to urgently assist as I need urgent response on this matter.
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
10 Jul 2025, 17:00Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply10 Jul 2025, 17:00
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
KS
Khomotso S's updateReviewer Update
18 Jul 2025, 09:26What is the turn around time for the escalation since no communications have been received on my side.
I called this morning and I spoke to Bontle Lekgwathi, who then advised that no feedback has been received from their finance department. She escalated the case and advised that I will receive feedback in 24 hours.
What I want to know is that where did my money go to and why am I not provided with feedback on the query I've logged. Why do I have to call you guys everyday for feedback, why is my query dragging for this long.
What is it that you are doing if you can't even communicate with me or provide me with feedback.
I called this morning and I spoke to Bontle Lekgwathi, who then advised that no feedback has been received from their finance department. She escalated the case and advised that I will receive feedback in 24 hours.
What I want to know is that where did my money go to and why am I not provided with feedback on the query I've logged. Why do I have to call you guys everyday for feedback, why is my query dragging for this long.
What is it that you are doing if you can't even communicate with me or provide me with feedback.
KS
Khomotso S's update18 Jul 2025, 09:26
Reviewer Update
What is the turn around time for the escalation since no communications have been received on my side.
I called this morning and I spoke to Bontle Lekgwathi, who then advised that no feedback has been received from their finance department. She escalated the case and advised that I will receive feedback in 24 hours.
What I want to know is that where did my money go to and why am I not provided with feedback on the query I've logged. Why do I have to call you guys everyday for feedback, why is my query dragging for this long.
What is it that you are doing if you can't even communicate with me or provide me with feedback.
I called this morning and I spoke to Bontle Lekgwathi, who then advised that no feedback has been received from their finance department. She escalated the case and advised that I will receive feedback in 24 hours.
What I want to know is that where did my money go to and why am I not provided with feedback on the query I've logged. Why do I have to call you guys everyday for feedback, why is my query dragging for this long.
What is it that you are doing if you can't even communicate with me or provide me with feedback.
African Bank's replyOfficial
18 Jul 2025, 11:18Hi K****tso, we regret the delay. Please be assured that we have highlighted your concern on priority, and we will share an update as soon as received. We appreciate your patience on this.
African Bank's reply18 Jul 2025, 11:18
Official
Hi K****tso, we regret the delay. Please be assured that we have highlighted your concern on priority, and we will share an update as soon as received. We appreciate your patience on this.
KS
Khomotso S's updateReviewer Update
23 Jul 2025, 10:55Is everyone receiving the same service as the one I'm receiving. Why can't my query be resolved and why do I have to call for follow ups without anyone assisting.
Every time I call, administrators are telling that they are escalating my matter, and no one is able to assist me.
Gugu Mathapo - which is the supervisor to the administrator I was speaking to via the phone, advised the administrator that I won't be able to speak to the person handling my query since they are from a different department.
What I want to understand I why can't I speak to the person handling my query and why am I told that my funds can't be traced. Where did my funds go to and why can't anyone be able to trace those funds.
Worst of all, a debit mandate was accepted without my knowledge, who accepted that mandate?
Every time I call, administrators are telling that they are escalating my matter, and no one is able to assist me.
Gugu Mathapo - which is the supervisor to the administrator I was speaking to via the phone, advised the administrator that I won't be able to speak to the person handling my query since they are from a different department.
What I want to understand I why can't I speak to the person handling my query and why am I told that my funds can't be traced. Where did my funds go to and why can't anyone be able to trace those funds.
Worst of all, a debit mandate was accepted without my knowledge, who accepted that mandate?
KS
Khomotso S's update23 Jul 2025, 10:55
Reviewer Update
Is everyone receiving the same service as the one I'm receiving. Why can't my query be resolved and why do I have to call for follow ups without anyone assisting.
Every time I call, administrators are telling that they are escalating my matter, and no one is able to assist me.
Gugu Mathapo - which is the supervisor to the administrator I was speaking to via the phone, advised the administrator that I won't be able to speak to the person handling my query since they are from a different department.
What I want to understand I why can't I speak to the person handling my query and why am I told that my funds can't be traced. Where did my funds go to and why can't anyone be able to trace those funds.
Worst of all, a debit mandate was accepted without my knowledge, who accepted that mandate?
Every time I call, administrators are telling that they are escalating my matter, and no one is able to assist me.
Gugu Mathapo - which is the supervisor to the administrator I was speaking to via the phone, advised the administrator that I won't be able to speak to the person handling my query since they are from a different department.
What I want to understand I why can't I speak to the person handling my query and why am I told that my funds can't be traced. Where did my funds go to and why can't anyone be able to trace those funds.
Worst of all, a debit mandate was accepted without my knowledge, who accepted that mandate?
African Bank's replyOfficial
23 Jul 2025, 12:56Thanks for speaking up and calling us out. We apologise for the delay, we currently working on your query and feedback will be provided once received. We appreciate your patience regarding this.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply23 Jul 2025, 12:56
Official
Thanks for speaking up and calling us out. We apologise for the delay, we currently working on your query and feedback will be provided once received. We appreciate your patience regarding this.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
23 Jul 2025, 12:56I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply23 Jul 2025, 12:56
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***