Bad service wasted my time

I went this noon to get a replacement Godl credit card s my card expired in January 2015. I saw this consultant Nkono. she is the only female in the branch. she told me I need to bring my prof of residence as well, so I went away for 10-15minutes and came back with a proof of residence. when it was my turn in the queue she was the next consultant. I showed her my expired card, id book and proof of residence. she told me that she doesn't know how to do it/doesn't do it I must go back in the queue to wait for one of the male consultants who were busy with other clients at the time. I was not happy an asked her why she told me to return with the document and when I get to her she tells me she doesn't do that. this is very bad service, and she rolled her eyes at me when I was questioning her.!!! is this how you train your consultants. Ive been a client of African bank for some time now. I never saw such treatment.!!!! and so I was in a hurry for a meeting and didn't get my new card from the bank. sort this out urgently please