Bad service to the extent of being a health risk.

I contacted African Bank collections on behalf of my grandmother and grandfather since they're not educated nor are they able to understand the terminology being used by the consultants they speak to.My grandfather has been paying on a monthly basis however every time a consultant calls him they ask the same questions as if\their calls are not recorded"or as if they don't keep logs or history on their system.My grandparents went as far as going into the bank at Vangate Mall to rectify payment dates etc.however still receiving calls where consultants make as if they're not paying the account.Now you have to understand they're old and to them its extremely stressful receiving these calls after making numerous attempts to resolve all matters.So the call I made this morning was to help my grandparents reverse this stress and to ensure that all future dealings commence smoothly however thus far I've had no positive developments.I work in a customer focus/service environment and I know about telephone etiquette and doing everything in your power to leave the customer with a smile"