Bad Service Received

Good day,

1. I took a Consolidation loan with African Bank on the 14th of March 2022 to pay one of the third party Banks it was approved, after that no one at least called me to update me about the progress of the loan whether it was paid or not. 2. 17th march 2022 i went in the bank to fetch My Word debit card (Park Station Brank) the consultant then advised i am offered a credit card with a credit amount of R13000 then she advised the credit card will pay the same loan of which African Bank gave me consolidation loan for then my advise to her was that loan was paid at least to my understanding and hoping or crossing fingers the system will correct itself and this won't be a problem.

25th March my bank debit their temp loan direct from my account and then i called African bank to send me the POP i was sent it then contacted my bank and my bank advised the temp loan can't be paid by a third party bank which means It's either the money has bounced back or African Bank(my assumption) i must contact them (African Bank) to resolve this because it is between the banks.

i called African bank even went to the branch to assist me with calling and logging of calls to get this resolved but since Saturday to date no one has called me with an update. R6 879.35 x 2 is gone and no one to account for. No one calls me from the bank except me keeping on calling them from a prepaid cell phone.

How difficult can it be to reverse R6 879.35 into my credit card and update me where did the consolidation loan will be closed and or paid into my account as i have paid my 1st installment already, because it never reflected to the other bank.

Can someone please attend to this matter with all the urgency it deserve Regards Nicholas