Bad Service on Suspected ***** case

This business advised i have a ***** suspected case with the then lady assusting on the case could not tell me which transaction to be exact was reported but she went and listed my name with safps regardless of several calls to find out the situation at hand her name is Nokuthula and she again sent an email and blocked emails from me to her and how was she hoping to resolve anything if this was the case she unfairly treated me i kept quiet because i wasnt getting assist i call again after a few months now the people that assisting asking for proof of payment of 6months ago because i have to sort out this reporting at safps it was unfair and query i was not ******** to it i seeked information in order to resolve i will further log this with bank Ombuds as i was not fairly treated by they investigator in the first place she asked me for a document that i kept asking what document is it until she blocked my emails and listed my name at safps i will not let it go until my name is removed there and a proper resolution happens i will not be treated wrong by a bank period and every time you allocated a different person and each psrson speaks of a different amount