BAD SERVICE & NO HELP!!!!

I have been hesitating whether to lodge this complaint.

But now I'm at the point where I don't know what to do anymore. Every month (from end of February 2022) I get a call about a debit order that I no longer wish to go off as I have changed bank accounts.

I have informed them multiple times I wish to no longer so a debit order and will do EFT every month. I was told I must do a debit order because I have the credit card with them. This is nonsense.

I pay my monthly fee EVERY MONTH via EFT, plus extra. And to this day every month I still receive messaged saying they couldn't debit me, so it means they continue to debit my old account, AFTER I informed them, the account has been closed. Today I got a statement to see why my account is not building up with what I am paying back only to see funds being debited/added to my account. My card is in a safe and I don’t even carry it with me.

How am I ever going to get my account up to date if they just put things through. And then on top of that, you struggle to get hold of the right people/person to assist you.