Bad service is not on by me

Item: African Bank
Rating: 1
Author: celeste A

Hi I am currently a client of African bank,last year I my contract ended with my company,I went to the branch where I opened my account,the service lady on duty told me that she cannot assist me as I need to speak to someone from the head office She transferred me through and they told me what to do and I have done this numerous occasions but my account is still not sorted They are very quick to give you a loan and call you when you owe them but if you need their assistance they cannot help you This is so frustrating because this has been coming on since last year October 2017

Helpful (0)

Replies (2)

celeste A's updateReviewer Update

31 Jan 2018, 13:21

It takes them so long to respond,so ypu can see how pathetic their service really is

celeste A's update31 Jan 2018, 13:21

Reviewer Update

It takes them so long to respond,so ypu can see how pathetic their service really is

African Bank's replyOfficial

02 Aug 2018, 09:04

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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African Bank's reply02 Aug 2018, 09:04

Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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