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Salome L

1 reviews | Active since Dec 2019

10 Dec 2024, 17:08

Bad service from the bank

I had an online transaction that i did not authorise on the 05th December 2024 an amount of R373 was deducted from GAMESCOPE-HL.COM UK GB, I called the bank and one of the consultant told me my money will be in my account within 72 hours, up to this date i did not get my money as per their promise, I did a follow-up today 10th December 2023 and one of the consultant told me that i will get my money within 31 days, as their customer i feel like they are *********** because i got differend feedbacks from people who work at the same bank .HelloPeter please help me get my money back

0
Replies (11)
African Bank
African Bank's reply10 Dec 2024, 17:45
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***
SL
Salome L's update11 Dec 2024, 15:45
Reviewer Update
Please call me
SL
Salome L's update11 Dec 2024, 15:45
Reviewer Update
Please call me
African Bank
African Bank's reply11 Dec 2024, 15:57
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.
Your African Bank Support Specialist team
SL
Salome L's update11 Dec 2024, 16:08
Reviewer Update
Please call call me on this number ***
SL
Salome L's update11 Dec 2024, 16:24
Reviewer Update
Yesterday i could not communicate with one of your consultant due to network failure ,She advised to write a message "please call me" may you kindly please call again so that we can resolve my issue
African Bank
African Bank's reply11 Dec 2024, 17:58
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you.

Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
African Bank
African Bank's reply11 Dec 2024, 17:58
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.

We hope to talk to you soon.
Your African Bank Support Specialist team
SL
Salome L's update11 Dec 2024, 17:59
Reviewer Update
Please call me
African Bank
African Bank's reply12 Dec 2024, 11:18
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank
African Bank's reply13 Dec 2024, 11:27
Official
Thanks for speaking up and calling us out. Thanks for replying to the SMS for verification. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***