BT
Boitumelo T
1 reviews | Active since Dec 2021
28 Aug 2023, 16:49
Bad service from online applications and consultant from the branch.
I am at african bank boksburg one consultant was working when I came in at 15:55 and taking her own time and now another consultant came.in and they taking their own time. The consultant that's helping me is saying her system is slow and I'm asking if she can email the statement to my email she says she can't.i asked her to assist me with the app. She was not willing to assist she was giving me the attitude that you app**** online u will see what to do. I don't even know if she submitted correctly. I justed phoned the online today and some guy told me my statement is missing the salary for August and I'm here at the branch Phimzile is busy on the phone doing her own things. I'm so ****ed with the service I'm getting from the branch and online applications. I didn't even receive an sms to say there is a document missing had I not phoned. I drove all the way and this is what I get.
Helpful (0)
Replies (19)0
Replies (19)BT
Boitumelo T's updateReviewer Update
28 Aug 2023, 17:11Doing hard searches on my credit profile for nothing. To leave my application hanging. I'm so ****ed
BT
Boitumelo T's update28 Aug 2023, 17:11
Reviewer Update
Doing hard searches on my credit profile for nothing. To leave my application hanging. I'm so ****ed
African Bank's replyOfficial
28 Aug 2023, 18:07Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Aug 2023, 18:07
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
BT
Boitumelo T's updateReviewer Update
29 Aug 2023, 11:49(hope to talk soon how) i only received one missed call which did not ring for long and when i try calling the number today its just say african bank is an authorised financial service provider and nothing.No one even bothered to phone me today again to follow up nothing and what i don't understand is that what is this long delay on my application can't they give a yes or no and then i move on.This is the worst service ever.
BT
Boitumelo T's update29 Aug 2023, 11:49
Reviewer Update
(hope to talk soon how) i only received one missed call which did not ring for long and when i try calling the number today its just say african bank is an authorised financial service provider and nothing.No one even bothered to phone me today again to follow up nothing and what i don't understand is that what is this long delay on my application can't they give a yes or no and then i move on.This is the worst service ever.
BT
Boitumelo T's updateReviewer Update
31 Aug 2023, 07:20yoh ive never received the worst service like this.up to this day no one is calling or giving feedback towards my application.instead i call in everyday and they say surely today you will get feedback and nothing.imagine im not a customer as yet and already im getting this kind of service.and its like they doing this delibarately the online applications department.
BT
Boitumelo T's update31 Aug 2023, 07:20
Reviewer Update
yoh ive never received the worst service like this.up to this day no one is calling or giving feedback towards my application.instead i call in everyday and they say surely today you will get feedback and nothing.imagine im not a customer as yet and already im getting this kind of service.and its like they doing this delibarately the online applications department.
BT
Boitumelo T's updateReviewer Update
31 Aug 2023, 13:19Some people are really not doing their job.the person that has been responding to my complains here on hello peter is not even checking anything on my profile today i must submit the documents again which were submitted by the branch and myself on monday the 28/08/2023.yah neh.he or she will reply again and he is not even doing anything about it.
BT
Boitumelo T's update31 Aug 2023, 13:19
Reviewer Update
Some people are really not doing their job.the person that has been responding to my complains here on hello peter is not even checking anything on my profile today i must submit the documents again which were submitted by the branch and myself on monday the 28/08/2023.yah neh.he or she will reply again and he is not even doing anything about it.
BT
Boitumelo T's updateReviewer Update
31 Aug 2023, 13:32private reply but you not doing anything about the complain since monday until today.
BT
Boitumelo T's update31 Aug 2023, 13:32
Reviewer Update
private reply but you not doing anything about the complain since monday until today.
African Bank's replyOfficial
31 Aug 2023, 14:57Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply31 Aug 2023, 14:57
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
BT
Boitumelo T's updateReviewer Update
31 Aug 2023, 15:01As frustrated as i was this whole week i have spoken to a lady by the name of Masego she actually calmed me down and have change of hearts about african bank.Im feeling much better now because she contacted me and is dealing with my complaint.thats something else for the day.
BT
Boitumelo T's update31 Aug 2023, 15:01
Reviewer Update
As frustrated as i was this whole week i have spoken to a lady by the name of Masego she actually calmed me down and have change of hearts about african bank.Im feeling much better now because she contacted me and is dealing with my complaint.thats something else for the day.
African Bank's replyOfficial
31 Aug 2023, 16:02Thank you for taking time out of your busy day to compliment us. We can't wait to share your compliment and we're convinced it will make her day!
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply31 Aug 2023, 16:02
Official
Thank you for taking time out of your busy day to compliment us. We can't wait to share your compliment and we're convinced it will make her day!
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
BT
Boitumelo T's updateReviewer Update
01 Sept 2023, 17:17Please don't be fooled by african bank calling u and claiming they will resolve your complaint i spoke to Masego and she told me their turn around time its 24 hours not even a single call from her like she promised.Some people are getting paid for nothing.i quit with african bank.its hell
BT
Boitumelo T's update01 Sept 2023, 17:17
Reviewer Update
Please don't be fooled by african bank calling u and claiming they will resolve your complaint i spoke to Masego and she told me their turn around time its 24 hours not even a single call from her like she promised.Some people are getting paid for nothing.i quit with african bank.its hell
BT
Boitumelo T's updateReviewer Update
01 Sept 2023, 17:34african bank staff doesnt want to work and thats why they probably dont have enough customers.i told Masego i wont take more products from them because im not impressed with their service already.first impression counts.
BT
Boitumelo T's update01 Sept 2023, 17:34
Reviewer Update
african bank staff doesnt want to work and thats why they probably dont have enough customers.i told Masego i wont take more products from them because im not impressed with their service already.first impression counts.
BT
Boitumelo T's updateReviewer Update
01 Sept 2023, 17:36i hate the fact that they did a hard search and dropped my credit score for nothing .
BT
Boitumelo T's update01 Sept 2023, 17:36
Reviewer Update
i hate the fact that they did a hard search and dropped my credit score for nothing .
BT
Boitumelo T's updateReviewer Update
01 Sept 2023, 17:42i just checked the reviews mostly everyone is complaining about this bank.This so sad
BT
Boitumelo T's update01 Sept 2023, 17:42
Reviewer Update
i just checked the reviews mostly everyone is complaining about this bank.This so sad
African Bank's replyOfficial
01 Sept 2023, 18:27We've escalated your concern to our Sales department for the attention it deserves. Our African Bank Sales team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply01 Sept 2023, 18:27
Official
We've escalated your concern to our Sales department for the attention it deserves. Our African Bank Sales team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
BT
Boitumelo T's updateReviewer Update
01 Sept 2023, 18:51As soon as the matter is resolved Masego promised to fix this yesterday and now u escalating because she failed to do what she promised. Your service is really bad you make empty promises. I don't understand what is so difficult about approving or declining an offer.
BT
Boitumelo T's update01 Sept 2023, 18:51
Reviewer Update
As soon as the matter is resolved Masego promised to fix this yesterday and now u escalating because she failed to do what she promised. Your service is really bad you make empty promises. I don't understand what is so difficult about approving or declining an offer.
BT
Boitumelo T's updateReviewer Update
01 Sept 2023, 19:58Masego apologies u did deliver it's just that sometimes we not taken seriously and it hurts and we end up saying things we don't mean out of anger. But in closure I can say u finally delivered and I won't post any comments. Thanks a lot
BT
Boitumelo T's update01 Sept 2023, 19:58
Reviewer Update
Masego apologies u did deliver it's just that sometimes we not taken seriously and it hurts and we end up saying things we don't mean out of anger. But in closure I can say u finally delivered and I won't post any comments. Thanks a lot
African Bank's replyOfficial
02 Sept 2023, 10:39Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your number ring once and go to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply02 Sept 2023, 10:39
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your number ring once and go to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
02 Sept 2023, 10:39Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your number ring once and go to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply02 Sept 2023, 10:39
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your number ring once and go to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
02 Sept 2023, 10:39Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your number ring once and go to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply02 Sept 2023, 10:39
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your number ring once and go to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team