NB
Nobuhle B
1 reviews | Active since Sept 2020
09 Jan 2024, 13:02
bad service from FNB and African Bank
It is with a heavy heart that I am writing this review I have been taken from pillar to post with this matter and I am worried that I will not get my money back on the 18/11/23 I paid money in the sum of R9200 into an African bank account now I am being told that they can't help me since the money is paid into a public recipient. Can someone please contact me to resolve this issue?
Helpful (0)
Replies (8)0
Replies (8)
African Bank's replyOfficial
09 Jan 2024, 17:49Thanks for speaking up and calling us out. We have noticed that the number provided is not linked to your African bank profile. Please share the number registered with African bank.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply09 Jan 2024, 17:49
Official
Thanks for speaking up and calling us out. We have noticed that the number provided is not linked to your African bank profile. Please share the number registered with African bank.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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NB
Nobuhle B's updateReviewer Update
09 Jan 2024, 18:00*** African Bank
Ms M modise
Cell phone ***
R9200 was paid into the account would appreciate it if this would be resolved soon thanks
Ms M modise
Cell phone ***
R9200 was paid into the account would appreciate it if this would be resolved soon thanks
NB
Nobuhle B's update09 Jan 2024, 18:00
Reviewer Update
*** African Bank
Ms M modise
Cell phone ***
R9200 was paid into the account would appreciate it if this would be resolved soon thanks
Ms M modise
Cell phone ***
R9200 was paid into the account would appreciate it if this would be resolved soon thanks
African Bank's replyOfficial
10 Jan 2024, 10:31Your enquiry has been successfully logged. Your reference number is ***.). Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply10 Jan 2024, 10:31
Official
Your enquiry has been successfully logged. Your reference number is ***.). Please verify your contact number by replying Yes to the SMS you received.
African Bank's replyOfficial
10 Jan 2024, 14:10We could not find the transaction into our records, Kindly query the transaction with FNB
African Bank's reply10 Jan 2024, 14:10
Official
We could not find the transaction into our records, Kindly query the transaction with FNB
NB
Nobuhle B's updateReviewer Update
12 Jan 2024, 19:23Fnb has advised that since the money was paid into a public recipient of African Bank under payroll please advise what do you require to do a reversal R9200 is a lot of money and I'm pleading that you do help me
NB
Nobuhle B's update12 Jan 2024, 19:23
Reviewer Update
Fnb has advised that since the money was paid into a public recipient of African Bank under payroll please advise what do you require to do a reversal R9200 is a lot of money and I'm pleading that you do help me
African Bank's replyOfficial
13 Jan 2024, 10:52Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply13 Jan 2024, 10:52
Official
Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank's replyOfficial
13 Jan 2024, 11:37Thanks for speaking up and calling us out. We're giving your concern our full attention, I have send a follow up request for your complaint and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply13 Jan 2024, 11:37
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention, I have send a follow up request for your complaint and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
15 Jan 2024, 13:44Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply15 Jan 2024, 13:44
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***