CR
Clement R
1 reviews | Active since Jun 2024
05 Jun 2024, 13:40
Bad Service from African Bank
I have logged a query with Africa bank for a missing payment on my African bank account, the transaction was made via EFT. The transaction has since not appearing on the bank statement. I have logged the request on the 8th of May 2024, I was informed this will take up to 48 hours to resolve, however this has exceeded. In between African bank have been quite not feedback, at my cost I have run around calling centre looking for status of the query.
This has been a bad experience, which represents your level customer centricity.
Helpful (0)
Replies (4)0
Replies (4)
African Bank's replyOfficial
05 Jun 2024, 14:56Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply05 Jun 2024, 14:56
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
CR
Clement R's updateReviewer Update
10 Jun 2024, 13:41Hi African bank.
Please note I have received feedback, still I have not received any answer, the company seems to have went radio silence hoping that this will sort it self.
The payment is still missing..
Please note I have received feedback, still I have not received any answer, the company seems to have went radio silence hoping that this will sort it self.
The payment is still missing..
CR
Clement R's update10 Jun 2024, 13:41
Reviewer Update
Hi African bank.
Please note I have received feedback, still I have not received any answer, the company seems to have went radio silence hoping that this will sort it self.
The payment is still missing..
Please note I have received feedback, still I have not received any answer, the company seems to have went radio silence hoping that this will sort it self.
The payment is still missing..
African Bank's replyOfficial
10 Jun 2024, 15:27Hi Clement, Very sorry for the inconvinience caused. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply10 Jun 2024, 15:27
Official
Hi Clement, Very sorry for the inconvinience caused. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
CR
Clement R's updateReviewer Update
20 Jun 2024, 11:38Hi African Bank, 10 days later no resolution no feedback . I tell you, it feels good to be you.
CR
Clement R's update20 Jun 2024, 11:38
Reviewer Update
Hi African Bank, 10 days later no resolution no feedback . I tell you, it feels good to be you.