Bad service from African bank

have had such a terrible experience with african bank on my birthday morning . I have been calling them all morning trying to get a refund after they debited an amount larger than the one agreed on. I eventually got through to a consultant by the name of Dayshannel jasson, who is one of most rude consultants i have ever dealt with. He had no empathy at all. All i was asking for was for someone to assist me with my refund request.

At some point during the call I asked him why african banking was unable to authenticate me, he responded "I am not an IT specialist, if i knew I would tell you". When i expressed my dissatisfaction with his service he responded "thats good".

I can admit that i was frustrated on the call but as a client I am shocked at the level service i experienced from Dayshannel jasson. I even spoke to Shirley Mdluli (his manager) who assured me she and the complaints team will look into it.

I am awaiting feedback as i believe i also deserve respect as a client of theirs. It was never my intention to cause harm, all i needed was assitance with my refund.