Bad service from African Bank

I would like to report the bad service I received from African Bank. My name is Hermann Steyn On Wednesday 10 July 2019 I created an application online. I received an e-mail that they were assessing my credit application: Dear Mr Steyn We’ve received all your documents and we’re assessing your application. We’ll contact you soon to discuss the details. Feel free to call us on ***if you need more information. We look forward to hearing from you and trust that our partnership will lead to a lifetime of financial wellness. If you need help or have a question, feel free to call us on ***. Sincerely

The African Bank Team

On Thursday 11 July 2019 someone who supposedly was from African Bank phoned me from telephone number *** at 10:16 (unfortunately I did not get his name)and told me that my application was approved and that he had to go through my application. We spent 12 minutes on the phone and I had to confirm my details by either yes or no. He had my name ,my id number, how much I get paid and when ,how much the loan would be , how much my instalment and everything he said was correct according to my application. On 17 July 2019 someone confirmed my employment with my employer. Today I had to find out what happened as I have not heard anything further. I was told that I did not qualify for any loan. I had quite a few loans back in 2010/2011 which I handled excellently and received good service then. This is the worst customer service I have ever come across. Regards Hermann Steyn