Bad Service from African Bank

I spoke to Doreen Phooko who for me was not helpful and I asked to speak to a supervisor Thabang Maponya who didn't actually assist African bank are a bunch of ******** their customer service suck s to the core, I have logged a ticket ref# ********** and they didn't tell me that I have an outstanding amount, now they say my account is closed but outstanding and they cannot tell me when this will be updated to the credit bureau they just tell me about 14 -20 days days since I paid on the 26/10/2018 for me they need to update this information by the 14/11/2018 which is 14 working days since I have paid the account or the 22/11/2018 which is the 20th day from the 26/10/2018 when the settlement was made, I need this done or I will be taking this information to the Ombudsman, I just hate African bank I don't think I will do business with them in future.