Bad service

My name is KKM and I reached out your business because I'm having a serious problem with African Bank, Unfortunately I am writing to you to express my dissatisfaction with the services they offered me

Between April and May 2022 I invested a lumpsum of R40000 at African Bank Southgate Branch the money was invested for a period of a year as per agreement, then when the maturity date came we went to Southgate and try to transfer the money into the account that I gave them I was told to download the app at home and follow the instructions I struggled with the download, and I went back to Southgate Branch again for assistance still I was not helped but the money was still was still in the account when I requested to withdraw the money I was told the money was moved to a protector plus account the lady that helped me didn't notify me about the changes they have made then the money was re-invested again without my knowledge I kept on asking about the the money but no response.

Then in November 2024 I got a call from a lady by the name of Rosetta Van Wyk she told me that she works for African Bank Insurance department she told me that she's very much aware about my case and she's the one who will handle it she even asked me to give her the banking details where the money will be deposited l. She sent me an email confirming that the money will be deposited on the 31st of December 2024, after a week she sent me another email telling me that there was a slight problem , the money will be deposited on the 31st Jan 2025 I kept on sending her emails she keeps on promising on the 7th Feb 2025 I sent her another email she responded and told me they are looking into the matter then on the 17th Feb I send another email she never responded so I hereby ask hello peter to intervene in my case I look forward to resolving this matter amicably if you would like to discuss this matter further you may contact me on *** or email me at ***

Kind Regards KKM