Bad service ever.

Bad service ever. I had a credit card with African Bank, I settled the account and requested for the account to be closed(in March) and I then received confirmation that the account will be closed. On the 23rd African Bank debited R750, I contacted their call centre. They advised me that they would refund the money back into my bank account and that the refund would take 24hrs. On the 25th I called African Bank to advise them that I have not received my money, a lady by the name Bongo promised that I would get my money before close of business. I have not received my money, someone from complaints department phoned me today after they saw my review on Hellopeter and the gentleman promised me that I would get my money few hours after the call and that he will call me before close of business today. I have not received my money and I have not received any call from the gentleman. This is frustrating because I have a 2 months old baby and that money if for his stuff. Now I have to use my transport money while African Bank has my money and tomorrow is a holiday and Wednesday I have to go to work.