Bad service

IV app**** online for a personal loan about 2 weeks ago. I immediately got a call from a consultant and we had a 22 Min Callas she took all my details and expenses etc. At the end of the call she tells me to take proof of residence copy of ID and recent payslip into a branch for completion. I go into the branch and sit for about an hour and half before being serviced. The face to face consultant does the exact thing the phone consultant did. We then do a contract etc, thus is my premium, my credit life, credit cost multiple etc. Finger prints etc. I ask her are we done and when the payout will reflect she answers Tuesday for the latest (I went in on a Saturday). I keep checking my account but nothing. Eventually she calls me on Friday and says she tried to get hold of me all week which she didn't. Anyways, she tells me I must come in she needs my finger print to finalize, I mention to her that she told me everything is done and won't have to come in again. The issue with this is I am working late every evening and on Saturdays so I actually took off from work to go into the branch. Anyways, I reiterate to her that I told you my shifts don't allow me to come In to branch. After another lie to my boss I again take off from work to go to her. I got to African bank and she's not in. I wait anyways and the consultant tells me only that specific consultant can help me I must come back. At this point I'm really upset because this woman is making arrangements with me and I take off from work to see her but she doesn't stick to agreement. I call her on Monday and ask her what happened, she says they where offline that's why they couldn't help. I told her I know cause I was there but it was offline for about 40mins that's all, you weren't there so it justifies nothing. She then responds oohyes sorry I was at a other branch. Then she apologized and made a new arrangement asking if I can come and see her after work. I work late I rep****, but I'll make a way I can try to be there before 6pm. She says she will stay until 6 for me on Tuesday. I again lie to my boss in order to leave work early, I race to the branch and get there at 5:38. And again NO ONE. then yesterday a consultant calls me and I give him all the information and what happened, he politely notes the issue and say he will call back in a hour or so. Well guess what he still didn't call. The level of incompetence is appalling all I wanted was just a answer