Bad service

Pathetic service received from doing an online application each day new documents are required when we spoke to the consultants each time they verify documents were received I have sent countless emails with the same documents. We went to the closest branch where we were assisted by the branch manager, Ashley Adriaanse with such efficiency and professionalism. 7 days later and we still have the same problem with your head office looking for more documents. You have a weak link in your head office and providing terrible service where you promise a 48 hr to 72 hour service. I would appreciate that this matter gers sorted out immediately.