Bad Service delivery and Update on credit accounts

<p>Good day</p> <p>I settled my Credit card which I had with African bank on the 29 January 2016 at the African bank in Woodmead retail park of the amount stated on the Settlement lett which i got the same day. I was assited by a casher by the name of Hyacinta caher ID: *** (very friendly lady). After I had paid she then said that I should call the card customer service on *** to cancel the credit card and ask for a paid up letter. I did that, and till to this day i have not recieved it as it was supposed to be emailed to me, unfortunately I did not get the name and details of the lady I spoke to in january 2016.</p> <p>I asked for a credit report from Trans Union on the 14th of April 2016, the report indicated that my account hasnt been paid up and my account is in areas. I called the Customer care line again on friday the 3rd of june 2016 asking for a paid up letter and I still haven't recieved it yet. The constultant that I spoke to was Matshepo Mahlaka at 9:47 am.</p> <p>What is the delay and why is the African bank credit card still showing that I'm still owing and in areas whileas I've paid it up in January 2016 and I have proof of payments done. I'd appreciate your assistance in this regards.</p> <p> </p> <p>Kind regards</p> <p>*****ba Oliphant</p>