Bad service delivery

I wanted the account to be recalculated, on the 29th of June as i had paid R14000 in my loan account. i called the call centre they said it will done the following day, i must call again to confim. i called the whole week last week with no results and yesterday (6th of July) i called again they said it will be done today when i called they said it wasnt done. i spoke to the manager there he said he want proof of payment so that he can do, which is just unacceptable for a have been waiting for 2 weeks for this to be done.<br> <br> I just want the account to be recalculated, there isnt anything hard about that to take 2 weeks.<br> <br> in addition to that when i did the loan, the consultant that helped me (Phaphama Mani) said if i do not take credit life with the loan it will take 30 days to pay out which i know its not true. i have life cover, dread disease cover, accidental cover etc with 1LIFE and i pay a premium of R340 which covers R1,5 million and yet i am paying a R213 for something i have.<br> <br> I havent taken anything up to the Ombud's man yet. please sort it out.<br> <br> My cellnumber is ***<br> work ***<br> <br> [Email Removed]