Bad Service - Debit Orders

This is the worst bank ever. Due to COVID-19 I made payment arrangments as I could not pay the full amount of my loan. I spoke to a consultant last month and we cofnirmed on an amount, they this agreement will be for the next 3 months. She said she will log this on the system. Today when getting my banking app, they pulled of the full amounts of the loan now I cannot pay my car and house. Trying to contact them but no answer. It is not that I don't want to pay, I am still paying on my installment.

This is really bad service from this bank. Will never recommend them to anybody.

I need my money back so I can still pay everything this month and them as well.