BAD SERVICE

I took out a loan with African Bank in 2010 , i was retrenched and couldnt make payments for 9mnths. i started paying in again in 2013 when i received a summons from debt collectors Rekoegelen Attorney as African Bank has handed me over i signed a debit order for the two accounts and have been paying ever since faithfully the debit order goes off every month, however i am not paying the full instalments the payments are the agreed upon amounts made with the Attorneys. African Bank still has me listed on the credit bureau as in arrears and no payments are being received. which is a bad reflection on my credit status resulting in low scoring. I have been in contact with the attorneys as well as african bank regarding this ..... why if my account is handed over to attorneys is it still showing active on african bank with no payments being received if they hand over the account the attorneys buy the bad debt from you so the account should show closed or handed over not active with arrears for non payment since 2012. African bank never gets back to me the Attorneys say they unable to assist as they are a third party that only takes over the bad debt. I've been paying these accounts for over 8 years and im basically just covering the interest for all the charges.