Bad service

I am really disappointed with the service I received at your Hammanskraal Jubilee Mall branch on 04.02.2026 Upon arrival, customers – including myself – were kept waiting outside for nearly an hour. No staff member communicated the reason for the delay, nor did anyone apologize for the inconvenience. When I was eventually assisted, the consultant who attended to me was dismissive and rude. I had visited the branch to request an amendment to my physical address details because my printed bank statement incorrectly shows “3” as my postal code. Instead of assisting me, the consultant claimed the system “is like that” and advised me to go to the municipality, which I believe is unreasonable for a bank-related data error. Although the consultant mentioned that a call was logged, she further stated that she doubted I would be assisted because I am the only client who has complained about this issue. This response was unprofessional and left me feeling disregarded