Bad service

Item: African Bank
Rating: 1
Author: Janice M

I paid up my account last year. I send numerous emails to *** with o response. I get calls and sms's everyday saying I still owe them. I called in twice and the consultants is making empty promises. I got an email address from one of the consultants. The email address came back as undelivered. The email was ***

What do I have to do to get proper service from African Bank.

Please sort this out. My contact is ***

Helpful (0)

Replies (3)

African Bank's replyOfficial

31 Jan 2024, 15:01

Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

African Bank's reply31 Jan 2024, 15:01

Official

Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

Janice M's updateReviewer Update

06 Feb 2024, 08:53

I have rep**** to your sms but still no phone call. Please call me on *** to fix this nonsense. The service is very upsetting even when you lay a complaint

Janice M's update06 Feb 2024, 08:53

Reviewer Update

I have rep**** to your sms but still no phone call. Please call me on *** to fix this nonsense. The service is very upsetting even when you lay a complaint

African Bank's replyOfficial

06 Feb 2024, 12:29

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply06 Feb 2024, 12:29

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***