Bad service

Dear African Bank,

I would like to express my disappointment regarding the service I received at your Alex Mall branch.

I visited the branch to enquire about applying for a credit card. Unfortunately, the staff member who assisted me, Abi, was extremely rude and spoke to me in a very belittling manner. His attitude made me feel uncomfortable and disrespected. It felt as though he was acting as if the money belonged to him personally rather than providing professional customer service.

As someone representing African Bank, I believe front-line staff should treat customers with respect and professionalism. The way Abi spoke to me and the manner in which he looked at me was very disappointing.

I hope this matter can be looked into so that other customers do not have a similar experience in the future.

Vuthlari Rikhotso