Bad Service complaint on the personal loan with african bank

I settled my loan account via another bank as part of my consolidation on the 8th of April and was told there is a balance. I paid the balance, against my better judgment at end of April and learnt that there was another balance of R43 that i paid in branch and was told my account is paid up.

Now i am receiving statements to say i owe African bank. This matter seems to be never ending and i feel im being ****** day light by African bank .

i need a refund to all excess monies i paid and a paid up letter to confirm the account closure. I need my credit bureau status to be updated accordingly.