Bad service

I opened an account last week of january and It was discovered thay I once had an account with them a long time ago but using another surname. I was asked to bring my new marriage certificate with the new surname together with my id card so that my account can be fixed acctivated. As of now i still have not received any feedback from the bank. Each time I go-to the branch where I app**** (DIEPKLOOF SQUARE) The lady is more than willing to assist by excallating my query to the relavent department but untill today, I dont have an account with the bank. This is extremely disapointing as this has now caused me an online job of which i should be getting paid already No one is saying anything to me, and each time i visit the branch, im told the same story of (we will fix this, and send u an sms.) DISSAPOINTING INDEED.

PULENG TWALA