Bad service

So on 2 July I app**** for a loan online at african bank. At the end of the application I was advised to take my documents to my nearest branch where my application will be finalized which i did that same day. They took my docs scanned them in and told me that someone from head office will contact me. So by 5 July no one had called me so i called in and was told that i need to go to the branch again with my documents as they can only finalize my application at the branch. So i did just that, only to be told at the branch that I need to submit my docs online as they cannot access my application at the branch. So I left and then submitted my docs online and also emailed my docs 3 times. Then I received an sms saying I need to login to my profile to view my offer, I did that and then accepted my offer, then it said that my biometrics are outstanding and I need to go to the branch to do my biometrics. When I got to the branch they told me that the system wont allow them to take my biometrics. I'm so sick of being messed around and sent from the one place to the other and it seems that no one wants to assist me. What kind of service is this? You approve me for a loan but cant give me the loan due to your system????