Bad service | Bad admin | Inconsiderate | Blatant

My ABSA account was Debited incorrectly for the 3rd time (Aug 2024, Oct 2024 and again April 2025 In Aug & Oct 2024, the correct amount for my credit card went off my account, however a day before my actual debit order date | I get paid on the 27th, however African bank deduct monies even before I get paid | this will cause a Dishonour fee (R150) - subsequently the first x2 times this happend, African Bank admitted to wrong debit order date & refunded my ABSA dishonour fee (R150 respectively) - HOWEVER in April 2025, my debit order date is 27th, but yet again African Bank deduct monies on the 25th & again tried a debit on the 26th-this one went through, however again causing a dishonour fee of R150 for debit order of 25th, I immediately call the call centre and insisted on speaking to a team leader as according to the first 2 times this happend, the matter was corrected (that what the agent advised me) I then spoke to Team Lead (Pe-arvia) who confirmed the debit order was wrong and logged a complaint (ref | ***), here i got a message reply confirmation that the query will take +_ 30days to resolve - neddles to say Im stuck with the dishonour fee...... The complaint agent called back to advise she is working on the case, however await feedback (02.05.2025) I again sent follow up email 05.05.2025 for feedback, and a complaint agent called to advise she sent email to initial agent to callback (neddles to say this never happend) I also called into the call centre, the customer services agent told me exactly the same thing, also no feedback received This is not the way I handle my ABSA cheque account and by all these dishonours from only 1 institution, is making it difficult for me to apply for anything within ABSA - i need to apply for bigger overdraft, guess what | Declined for the dishonours - I have had it with your systems and call centre agents who blatantly unable to assist | just send emails that never get answered.........My request now is as follows: I require my dishonour fee (R150) to be credited to my debit order account by 07.05.2025, and further more, I require compensation for the bad name you have caused me | I was told that for the next 6 months I am unable to apply based on the dishonours (so no bigger overdraft | credit limit increase, all because of African Bank If you call the call centre - u are met with 100 questions, facial recognition etc etc, before anything happen, and if u give the agent too much grief | they put u on hold, never to return........as I expeirenced today with the call from Stella ***) - I dare u to listen to the call, and this is the complaints dept | I also explianed if this matter is not resolved today, I am definitely going to social media..............as this is Not the 1st time this is happening...accoding to Stella, she said someone added a note today around 10am requesting me to frwd a bank statement | clearly u can see u did not get the monies on the first attempt | neddles to say, no 1 even informed me this is what I had to do.................................I now request that my debit order is topped entirely, and I will pay the account in cash/eft every month