NM
Njabulo M
1 reviews | Active since Jun 2015
01 Oct 2024, 08:33
Bad service and wrong client messages
Good day
I have been receiving messages on daily bases for the past year regarding the debt that is not related to me. I have been trying to sort this out with no luck, I called the call centre and even went to the branch with no luck/help regarding this. Every morning there is a new message. This is frustrating now loan ref ***
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
01 Oct 2024, 11:15Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply01 Oct 2024, 11:15
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
NM
Njabulo M's updateReviewer Update
10 Oct 2024, 07:12Good day
I am still awaiting feedback from you guys as you have not sorted the problem that I have. Your service is showing poor customer management skills.
I am still awaiting feedback from you guys as you have not sorted the problem that I have. Your service is showing poor customer management skills.
NM
Njabulo M's update10 Oct 2024, 07:12
Reviewer Update
Good day
I am still awaiting feedback from you guys as you have not sorted the problem that I have. Your service is showing poor customer management skills.
I am still awaiting feedback from you guys as you have not sorted the problem that I have. Your service is showing poor customer management skills.
African Bank's replyOfficial
10 Oct 2024, 10:51Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2024, 10:51
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
10 Oct 2024, 10:52Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2024, 10:52
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
NM
Njabulo M's updateReviewer Update
14 Oct 2024, 10:22Good day
Last week someone called me and they have removed my number but I am still getting the same messages. This is becoming more frustrating.
Last week someone called me and they have removed my number but I am still getting the same messages. This is becoming more frustrating.
NM
Njabulo M's update14 Oct 2024, 10:22
Reviewer Update
Good day
Last week someone called me and they have removed my number but I am still getting the same messages. This is becoming more frustrating.
Last week someone called me and they have removed my number but I am still getting the same messages. This is becoming more frustrating.
African Bank's replyOfficial
14 Oct 2024, 13:36Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply14 Oct 2024, 13:36
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***