Bad service and ripping of the poor

I have a loan and a credit card with African Bank. On the 13 September I went to the bank personally to go pay off the the accounts and close them. I was given a settlement amount to close them which I paid and I asked them to cancell all debit orders from that point onwards.

Two das later an installment went off and I had asked them to cancell it as I had closed and payed the acoustic in full. I then went to the bank to enquire about the matter and the cosultant informed me that the account was not closed. This is after I went to the bank to ask them to be closed.

I then asked her to close as I did not want incur any more intrest. The consultant also told me that the ecess money will be paid into my account. I asked what other documents are required to finish th transaction and she said nothing as all my information including the bank details are on the system.

Two days later I received the massage saying that I have to provide 3 months bank statement and a copy of an ID to receive the ecess money and only after that the account can be closed. Mind you this is after I physical went to the bank and I was told I don't need to submit anything.

I submitted the documents and days passes no action. I called their call centre which on average takes 5min minimum to actually get to a consultant. I was told that a my transaction is in progress.

Days passed again no action and I called again and everytime I call o speak to action different consultant who keeps telling the same story as the previous one. On my fourth time calling I was told my bank statement was received but not the ID I must submit the which I still can't understand because I sent all in one email.

I sent the document again and the following day I called again and I was told that the money that will be sent to me intrest of those days will be deducted how ridiculous can that be?

I opened loan of R65000 in 2014, 2017 when I wanted to a set le mentioned amount I had to pay R62000 this is after I've been paying R2700 a month for 3 years. This is a total ******* and I urge people to stay away from loans from this bank as it's nothing but financial slavery.

To top it up they want a tract every single cent left in you.