Bad service and mean people.

African bank had been debuting money from my account without my consent. I phoned them trying to raise this.issue and I spoke to a very rude consultant who I them asked to be transferred to the supervisor and her name was Zandile. She was the worst team leader ever. She raised her voice at me. She did not want to understand where I am coming.from and told me how I dont understand how this Debit Order things work. She was so mean . Words cant even Express how angry I was. I later then told her to transfer to someone else as our argument got so heated. She forwarded the call to Ndondaentle. I spoke to him and explained everything. He said they will open a case for me for this issue to be investigated. . To my surprise Today I receive an SMS to say a query has been resolved. No one has phoned me since. No form of communication regarding this was sent to me. So African Bank treats people bad then they don't even so follow ups when a query has been brought up to their attention.