Bad service - african bank has no client service

Good day

My name is Stefanie Eureka Vos i have app**** for a loan more thant a week ago this going for two weeks now i have submitted my documents i only get told that i am approved and my account can't be accessed as it will be a problem in my application as i need this for a medical procedure but i am not getting any feedback on my application i keep on getting call from +*** wich marketing Honesty this to mos worst service i have ever experienced with African Bank for being a client many years i have expected good service and that this will be a fast process after many complain emails after many times i have send my documents after so much calls al the airtime i have used but yet nothing is resolved supervisors not responding to emails supervisors marked me as spam by mimecast i know with Covid you have less staff but it doesn't mean to provide such bad service, when i did this application online and send my documents i was told my Application cant be found anywhere then i did two telephone applications wich also got lost i have send my documents 6 times when i call they tell my its being attended to but it doesn't seem like is being attended to sbould i go to another bank tri somewhere els is it because i am old debt review client wich i payed up for 4 years cleared my name with transunion is this the way African Bank is treating their clients i wemt to the Westgate African Bank Brach twice last Sunday and Monday the Branch was clossed not providing a good reason why they are closed i was told ove the phone doing the application in the branch will also take long but over the phone they say 48 hours but it seems African Bank doesn't really care about their clients by providing a good service and just making empty promises

Thank you for your bad service