Bad service

On the 23th of May 2022 I purchased a data and voice & bundle using African bank app, the data and minutes did not come through on my number. I then purchased airtime using the app again same thing happened and lastly I tried purchasing an airtime for R10 as I really wanted to make a call and this time its was successful. Tuesday the 24th I logged a call to African African bank were we verified the number I used. Then I was given a reference number ***) for my query and told that feedback will be given within 72 hrs. and nothing received today its the 30th of May almost 7 days later.