BAD SERVICE

Item: African Bank
Rating: 1
Author: Cecilia Z

I requested a settlement quote from African bank and they sms'd me and offered a 17% discount on settlement. I requested a written document because I have to submit it for payment. Thet said it has been sent and it's now a week but still nothing received. I called 4 times but still no response. Kindly explain whether you want my account to be settled or not? This is so frustrating.

Helpful (0)

Replies (3)

African Bank's replyOfficial

21 Aug 2023, 13:28

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply21 Aug 2023, 13:28

Official

Cecilia Z's updateReviewer Update

21 Aug 2023, 13:45

Don't buzz me and say you have contacted me. My cell phone is next to me, it only rang once. When I answered you dropped the call. Please email me the settlement quote.

Cecilia Z's update21 Aug 2023, 13:45

Reviewer Update

Don't buzz me and say you have contacted me. My cell phone is next to me, it only rang once. When I answered you dropped the call. Please email me the settlement quote.

African Bank's replyOfficial

21 Aug 2023, 14:55

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***

African Bank's reply21 Aug 2023, 14:55

Official