BAD SERVICE!!!!!!

This is the worst service we had ever received from African Bank. On the 30 November 2023 they had called my Husband and give him all the offers he qualified for. He had choose one of the products like the Credit card. They told him HE QUALIFY he just need to send in the necessary paperwork which he did. We even went in on Friday afternoon to the branch at Ilanga Mall at they said paperwork received. During the week we manage to get hold of them and they keep telling him there is a certain document from Debt rescue that he needs to submit. What we can not understand, NONE of his African bank account was under debt review so why the document requesting as they did receive everything. Friday I had ask for a call back AGAIN on my husband behalf to find out what the problem is. Operator went to a Supervisor which told him all looked good and is good for approving. Guess what it is today, Monday 12 December 2023 and still NO WORD or FEEDBACK AGAIN from African bank. Every where they advertise it takes 24 - 48 hours and still NOTHING. What type of services is this??!!