Bad Service

On 31st may 2021 before I got paid, I called african bank to request for a settelment quotation on my loan account. I was then given a 30% discount which amounted to R941. I requested them to debit the settlement amount from my account and the said they can only debit it the following being 01 June 2021. Later that day, my salary was credited into my bank account and African Bank debited the normal instalment of R1036. On 01 June 2021 the debited the settlement amount of R941 and I called to request for a refund of the instalment amount. I was told that I need to call after 3-4 working days as the amounts were not reflecting in their bank accounts. I called after 4 working days and was told that the refund will take up to 5 working days to reflect in my bank account. the following day they paid me R632 instead of R1036. I called again to notify them of the mistake and the acknowledged the mistake and said it will be rectified again with 72 hours. Till today, I have not received the outstanding balance of R403 from them. Everytime when I call, I'm being told that the matter is being escalated but nothing is being done about my matter. it is now 21 days and African Bank cannot refund me my R403. I cannot continue calling them as it costs me my money and time and nothing is being done by their supervisers.