MR
Melanie R
1 reviews | Active since Sept 2023
15 Sept 2023, 12:03
Bad Service
I am very frustrated at the bad service received from your bank. I app**** for a loan on the 1st of September and have still not received an outcome. I have called daily for two weeks already and everyday I get told that the matte will be escalated. ESCALTED!!!! What does this even mean. I am now told that the matter is on review for days now and is with the forensic department. I had to resolve to this platform to be heard. Nobody calls you back and there is no sense of urgency. The application is going to expire soon. Please, please can I get this finalized now!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
African Bank's replyOfficial
15 Sept 2023, 14:49Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply15 Sept 2023, 14:49
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
MR
Melanie R's updateReviewer Update
18 Sept 2023, 10:00My query was still not resolved. My application dated the 1st of September expired on your system on the 14th of September. Despite numerous calls and requesting urgent feedback nothing was done. Can you please get Gugu (teamleader) at customer service to please fall me back. As well as your social media office who contacted me on Friday. I am being inconvenienced by a lack of customer service and incompetence. I spent over R400 in airtime to get this resolved. I will now proceed to report you to the banking Ombudsman.
MR
Melanie R's update18 Sept 2023, 10:00
Reviewer Update
My query was still not resolved. My application dated the 1st of September expired on your system on the 14th of September. Despite numerous calls and requesting urgent feedback nothing was done. Can you please get Gugu (teamleader) at customer service to please fall me back. As well as your social media office who contacted me on Friday. I am being inconvenienced by a lack of customer service and incompetence. I spent over R400 in airtime to get this resolved. I will now proceed to report you to the banking Ombudsman.