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aalimah.mbewe aalimah.mbewe

1 reviews | Active since May 2017

13 May 2022, 13:10

Bad service

On the 5 May 2022, I went to African bank branch in Alexandra Pan shopping complex for assistance regarding my My World Account savings account which is on hold due to suspicion of *****, before that I had called customer care to inform them about the money which was transferred to my account, I logged a case last week and was told to wait for 72 hours for feedback I have emailed my I'd document and affidavit as per request but to my surprise no one has bothered to come back to me regarding my account, mind you I have money in that account which I so desperately need to use, it's been a week now that my account is on hold no one from African bank has called or emailed to inform me about the feedback I am frustrated as hell regarding the treatment I have received from the bank, I feel like marching to the HO and demand answers since there is no one who is willing to assist me.

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Replies (1)
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aalimah.mbewe aalimah.mbewe's update13 May 2022, 19:35
Reviewer Update
Amazing, like really in order to get proper service it seems writing a review on hello Peter is the way to go, it seems the lady who was assisting me at the branch did not upload my I'd document and to show their incompetence no one bothered to call me and inform me about that. I appreciate the call I got from their social media team Thandeka much appreciated but it does not erase the fact that I was wronged by the branch and customer service, it's frustrating that you are told your account is on hold due to suspicion of ***** and no feedback afterwards, I have to call and ask because I am frustrated due to the fact that I need funds for my kids, I have a six month old baby who is in need of nappies and formula I have money in that account, kudos to Morakane from the pan branch she tried to assist me and understood my frustrations, due to this bad service I am definitely moving banks.