Bad service

To who it may Concern.

To say I am angry with this bank is an understatement.

Card - ‪***‬

I paid my credit card in August after receiving a settlement amount from African Bank and same month they debited me R3187 After the debit I used some funds and requested the bank to reduce my limit to R7000 which was done and confirmed by an sms Last week I saw that I owe R3880 and asked this bank to debit me R1500 to further reduce my balance. That was done and when I tried to check my balance my card was not allowing. I called the call centre today and was advised I owe an interest of R4900 which apparently has been accumulating since last year. What on earth is that why was it not in the settlement amount. Why am I only being told this now. As far as I am concerned I owe your bank R2300 after my last debit order. I went to the Jabulani Mall branch and spoke to the most unfriendly person I have ever encountered in African Bank, I literally had to ask this guy to look at me when talking as his focus was outside the branch. Didn’t get his name but he was sitting on the 1st left hand side booth. Anyway he tells me I now have a balance of over R11000 how is that even possible when I know my limit is R7000. This guy tells me I must wait for month end for whatever to bank or something, I need answers now and he tells me the statement he has is 1 month behind. Bathong guys kante why do you have branches when they cant even explain a statement. Anyway I want to know what is going on, when will it be resolved, someone to contact me, and my balance which should be not more than R2500 so that I can settle it and close this card. I will then never ever have any accounts with African Bank. In fact I will also tell my family and friends not to even take up anything here. I am very disappointed with this poor service really shocking.

Diteboho Nchee