TY
Thabisile Y
1 reviews | Active since Apr 2017
17 Oct 2022, 09:38
Bad service
I have done an application since 3 October and still waiting for feedback since then. The complaints department never take calls.Team leaders are worse then their agents Jeffrey from service has refused to take calls in call back. His 2ic Emmanuel has done the same. Even their senior Linda has done the same clearly it's part of their teaching to never do their Job. Nobody knows why I'm not called back and why my application is pending since for over 2 weeks. I have spent over R500 calling the call centre and they all good at transferring calls or dropping them coz they don't know what they doing, ****ty bank I'm so disappointed
Helpful (0)
Replies (2)0
Replies (2)TY
Thabisile Y's updateReviewer Update
17 Oct 2022, 10:35Thank you so much. Someone has called me back even though my application has expired on the system but thanks a lot. I will not be proceeding with application.
TY
Thabisile Y's update17 Oct 2022, 10:35
Reviewer Update
Thank you so much. Someone has called me back even though my application has expired on the system but thanks a lot. I will not be proceeding with application.
African Bank's replyOfficial
17 Oct 2022, 10:48Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply17 Oct 2022, 10:48
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***