Bad Service

Hi,

I have a Loan with African Bank. Over the years I had challenges repaying the loan. I was called to make an arrangement, which I did. Recently African Bank handed me over to (ConceptRecovery)DMC. How it was done I do not know. No communication came from African Bank warning me that for xyz reason we'll be handing over your account, none. I had to find that out from ConceptRecovery (DMC).

What I find strange is that African Bank has been calling me almost 10x a day from different regions. Out of all the people who called me, no one could confirm that yes indeed ConcerptRecovery was authorized by African Bank to collect on they're behalf. As everything stands, I do know who authorized/handed my account over to ConceptRecovery if African Bank consultants cannot pick that up.

Kindly Advice

Thanks

Regards