Bad service

This bank has treated my matter very poorly and I have been transferred from one department to another for not just one day but many days using my own airtime. Forensic team received my email but failed to report to other department to release my account from hold. They asked me to provide proof of payment and copy of an Id which I did but this no results. I have days now failing to buy food and borrowing money from friends because of african bank. Honestly I love this bank and I want to bank here even in future but with such problems how am I supposed to trust a bank taht doesnt know how to help n treats its customers better. If this continues ,people will leave one by one. We are the african bank and without us as clients there is no bank